REFUND POLICY

Thank you for choosing TIERRAI LLC. We are dedicated to providing high-quality outdoor products and ensuring a satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return, exchange, or refund in accordance with the following policy.

1. Eligibility for Returns and Exchanges (Within 30 Days)

You may request a return or exchange within 30 days of receiving your order, provided the following conditions are met:

  • The product has quality defects or was damaged during shipping.
  • You received an incorrect item (wrong model, color, or specifications).
  • The product is unused, in its original packaging, with all accessories included, and shows no signs of human-induced damage.
  • The return or exchange request is submitted within the 30-day period from the date of receipt.

Returns or exchanges will not be accepted in the following cases:

  • Products that have been used improperly, damaged by the customer, or modified.
  • Requests submitted after 30 days from the delivery date.
  • Lack of valid order information or proof of purchase.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team via email with your order number, a brief description of the issue, and any relevant photos if applicable.
  2. Our team will review your request and respond within 1–3 business days.
  3. Once approved, you will receive instructions on how to return the item to our designated return address.
  4. After the returned item is received and inspected, the refund process will begin.

3. Refund Processing Time

Once your return has been verified:

  • Refunds will be issued to your original payment method within 5–10 business days.
  • The actual time for the funds to appear in your account may vary depending on the processing times of your bank or payment platform.

4. Exchange Procedure

If you request an exchange:

  • A replacement item will be shipped once we have confirmed that your exchange request meets all eligibility requirements.
  • Exchanges are only processed after the original item has been returned and inspected.
  • Processing times for exchanges are generally the same as standard orders.
  • Customers are responsible for providing accurate shipping information for the replacement item.

5. Return Shipping Address

Please return items to the following address:

TIERRAI LLC
128 Colebrook Pl
Rockton, IL 61072-2994

Important: Include your order number, contact information, and a note describing the reason for the return inside the package to expedite processing.

6. Shipping & Return Costs

  • TIERRAI LLC covers return shipping costs if the return is due to product quality issues or shipping errors.
  • Customers are responsible for return shipping costs if the return is for personal reasons (e.g., change of mind, incorrect size, or preference).
  • We recommend using a trackable shipping service for returns to ensure the package reaches us safely.

7. Special Notes

  • All returned products must be securely packaged to prevent damage during transit.
  • Items returned in poor condition or without proper documentation may be rejected or incur additional fees.
  • For questions about your return or exchange status, please contact our customer service team promptly.
  • TIERRAI LLC reserves the right to refuse returns or exchanges that do not comply with the above conditions.

TIERRAI LLC is committed to providing a stress-free shopping experience, ensuring that all returns, exchanges, and refunds are handled efficiently and fairly. We appreciate your trust and strive to deliver excellent service at all times.