PRIVACY POLICY

TIERRAI LLC (hereinafter referred to as “we” or “us”) highly values your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and related services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

When you use our website, we may collect the following types of information:

a. Information You Provide

This includes, but is not limited to:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • Order and payment details
  • Any other information you provide when contacting customer service or submitting inquiries

b. Automatically Collected Information

We may collect certain information automatically through cookies, tracking pixels, or similar technologies, such as:

  • Device information (e.g., operating system, browser type)
  • IP address and access times
  • Browsing behavior and visited pages
  • User preferences and interaction patterns

This information helps us improve website functionality, enhance user experience, and ensure transaction security.

2. How We Use Your Information

The information we collect may be used for the following purposes:

  1. Processing and fulfilling your orders and arranging deliveries
  2. Providing customer support and after-sales services
  3. Improving website features and user experience
  4. Sending order updates, promotional offers, and relevant notifications (with your consent where required)
  5. Preventing fraud and ensuring secure transactions
  6. Analyzing website usage to support product development and service improvement

3. Information Sharing and Disclosure

TIERRAI LLC does not sell, rent, or trade your personal information to unrelated third parties. We may share necessary information in the following circumstances:

  1. Service Providers: With logistics, payment, or other partners to facilitate order processing and delivery
  2. Legal Compliance: To comply with applicable laws, regulations, or lawful requests from authorities
  3. Protecting Rights: To safeguard the legitimate rights, safety, or property of our company and users

4. Data Security

We implement reasonable technical and administrative measures to protect your personal information, including encryption, access controls, and regular security checks. However, no method of internet transmission or storage can be guaranteed to be completely secure. Please safeguard your account information when using our website.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember your login status
  • Personalize content and recommendations
  • Analyze website traffic and user behavior

You can disable cookies in your browser settings, but some website features may not function properly if cookies are turned off.

6. Your Rights

You have the following rights regarding your personal information:

  1. Access: Request information about the personal data we hold about you
  2. Correction: Update or correct inaccurate or incomplete information
  3. Deletion: Request deletion of your personal information where legally permissible
  4. Restriction of Processing: Request limitation on the processing of your data under certain circumstances

To exercise these rights, please contact us via the "Contact Us" page on our website. We will respond within a reasonable timeframe.

7. Protection of Minors

Our website is not intended for children under 13, and we do not knowingly collect personal information from this age group. If we discover that we have inadvertently collected such information, we will promptly delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies when visiting those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective immediately upon publication. We recommend that you review this policy periodically to stay informed about our information practices.