CARRIAGE TERMS
Thank you for choosing TIERRAI LLC. To ensure a smooth and transparent delivery experience, please read the following shipping terms carefully before placing your order.
1. Shipping Coverage
TIERRAI LLC currently provides shipping services exclusively within the United States.
All orders are set to U.S. addresses by default at checkout and cannot be shipped to other countries or regions.
We reserve the right to update our delivery coverage in the future, and any changes will be reflected on the website.
2. Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after payment confirmation.
During holidays, peak seasons, or special promotional events, processing times may be extended. Customers will be notified if significant delays occur.
Each order undergoes quality checks to ensure the correct products are packaged and ready for shipment.
3. Estimated Shipping Times
Once an order has been shipped, the estimated delivery times are as follows:
- Mainland United States: Approximately 5–10 business days.
- Remote or rural areas: Delivery may take 1–3 additional business days.
Please note that delivery times are estimates and may vary due to factors such as weather conditions, carrier schedules, natural disasters, or high order volumes.
4. Shipping Carriers
TIERRAI LLC partners with reliable U.S. carriers to ensure safe and timely delivery, including USPS, UPS, FedEx, or other local logistics providers.
The assigned carrier may vary depending on the shipping address, package size, and delivery requirements.
Tracking numbers and carrier information will be provided once your order has shipped.
5. Shipping Fees
Shipping costs are automatically calculated and displayed at checkout based on order weight, dimensions, delivery address, and selected shipping method.
All applicable shipping fees will be included in the total amount before payment.
6. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
You can use the tracking link provided to monitor the status of your delivery.
If you experience any issues with tracking, please contact our customer service team promptly.
7. Customer Responsibilities
Please ensure your shipping address is complete and accurate, including apartment numbers, street details, and postal codes.
TIERRAI LLC is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses.
Customers should monitor delivery notifications and coordinate with carriers if special handling, signature, or pickup is required.
8. Delivery Issues & Exceptions
In the event of force majeure events such as severe weather, natural disasters, traffic restrictions, or carrier strikes, deliveries may be delayed.
If a package is lost or damaged during transit, TIERRAI LLC will work with the carrier to resolve the issue according to our policies.
Customers are encouraged to inspect packages upon receipt and report any damage, defects, or missing items within 48 hours for assistance.
9. Additional Notes
All delivery times are estimates and are not guaranteed.
Ensure someone is available at the delivery address to receive the package.
For special shipping requests, expedited services, or questions about delivery, please contact customer service prior to placing your order.
TIERRAI LLC is committed to providing a reliable, safe, and efficient delivery experience, ensuring that every piece of outdoor gear reaches you on time and in excellent condition.